- Secure the returned product and place it in a box together with filled and signed returns form.
- Click Make return and select the products you want to return, indicating the reason for the return.
- Send the parcel back with any shipping method at your expense.
- You will receive a refund within 3-5 business days from the moment we verify your parcel. In exceptional situations, this time may be extended to a maximum of 14 days.
- If you use the carton in which you received the order – remove the old address label. The package should be carefully sealed and addressed to: Brand Bees, Tirane, Albania.
- If you return more than one product, you can put them in one parcel.
- Please be aware that we do not accept cash on delivery parcels.
- Depending on which method of payment you have chosen, you will receive a refund in the same way. If you have paid for the order with traditional bank transfer, the refund will be made to the bank account indicated in the Returns Form. If you made the payment through PayPal the money will be returned via these services.